Our client, a global publically traded company with operations in over 10
countries serving clients in over 50 countries in the BPO/ITO space is hiring a Business Development Manager to support their Financial Services clients. The incumbent will work on helping to improve the performance of
customers’ operational processes and expand on the partnership.
Key
Responsibilities
·
Work with clients to uncover business needs and objectives,
develop strategies, and identify/implement appropriate solution to help achieve
client goals.
·
Develop broad industry knowledge in terms of trends, challenges,
best practices etc.
·
Ultimate responsibility for Account governance
·
Understand clients business and generate ideas to enhance client
performance.
·
Build trust, credibility, and client referrals.
·
Achieve client targets within the context of the underlying
opportunities.
·
Work with business development, solutions, and technology teams
to develop sales proposals.
·
Balance client demands with participation in broader
organizational initiatives.
·
Coach and mentor delivery leadership and account management
teams
·
Proactively lead a joint company-strategic account planning
process that develops mutual performance objectives, financial targets, and
critical milestones.
·
Proactively assesses, clarify, and validate customer needs on an
ongoing basis.
·
Liaise with Industry bodies and institutions to bring in global
best practices and build a brand.
Skills/Experience
·
10 - 15 years of experience in client facing roles
·
8+ year’s account management experience; Business Process
Outsourcing projects, large IT-outsourcing projects or complex IT-solutions
(multi-million dollar projects).
·
Bachelor’s Degree or higher education credentials
·
Having a background in Technology is a plus but not essential
·
Ability to manage, support, develop and coordinate the actions
of the assigned solutions teams
·
Experience in Insurance, Real Estate, Healthcare, Financial
Services, logistics or similar services industry
is essential.
·
Extensive knowledge and experience in consulting, building
shared services in distributed delivery
model is desired.
·
Demonstrated track record of building client relationships,
development business and providing quality service
·
Ability to interact with C-Suite level executives with proven
global expertise and perspective
·
Must be able to travel domestically and internationally to cover
global client sites
·
In-depth knowledge of the ITO/BPO Industry
·
Strong business acumen with excellent negotiation skills and an ability
to conceptualize and sell ideas.
·
Strong mediation and conflict management skills
·
An ability and experience to manage accounts globally is a must,
overseas work experience would be a plus
·
Strong organizational, multi-tasking, time-management and
analytical skills.
·
Excellent communication & interpersonal skills
Areas of Experience – Financial Services
·
Securities processing
·
Investment account administration
·
Fund administration and portfolio management
No comments:
Post a Comment