FILLLED | Sales Manager with experience in Real Estate Services

We are searching for an New Business Development Manager to support the Real Estate Services rm for our global publically traded company.  Our client has  operations in over 10 countries serving clients in over 50 countries in the BPO/ITO space is looking for Account Directors.

The incumbent will work on helping to improve the performance of customers’ operational processes and expand on the partnership.

Key Responsibilities

·         Work with clients to uncover business needs and objectives, develop strategies, and identify/implement appropriate solution to help achieve client goals.

·         Develop broad industry knowledge in terms of trends, challenges, best practices etc.

·         Ultimate responsibility for Account governance

·         Understand clients business and generate ideas to enhance client performance. 

·         Build trust, credibility, and client referrals. 

·         Achieve client targets within the context of the underlying opportunities.

·         Work with business development, solutions, and technology teams to develop sales proposals. 

·         Balance client demands with participation in broader organizational initiatives. 

·         Coach and mentor delivery leadership and account management teams

·         Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

·         Proactively assesses, clarify, and validate customer needs on an ongoing basis.

·         Liaise with Industry bodies and institutions to bring in global best practices and build a brand.

Skills/Experience

·         10 - 15 years of experience in client facing roles

·         8+ year’s account management experience; Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).

·         Bachelor’s Degree or higher education credentials

·         Having a background in Technology is a plus but not essential

·         Ability to manage, support, develop and coordinate the actions of the assigned solutions teams

·         Experience in Insurance, Real Estate, Healthcare, Financial Services, logistics or similar  services industry is essential.

·         Extensive knowledge and experience in consulting, building shared services in distributed  delivery model is desired.

·         Demonstrated track record of building client relationships, development business and providing quality service 

·         Ability to interact with C-Suite level executives with proven global expertise and perspective

·         Must be able to travel domestically and internationally to cover global client sites  

·         In-depth knowledge of the ITO/BPO Industry 

·         Strong business acumen with excellent negotiation skills and an ability to conceptualize and sell ideas.

·         Strong mediation and conflict management skills

·         An ability and experience to manage accounts globally is a must, overseas work experience would be a plus

·         Strong organizational, multi-tasking, time-management and analytical skills.

·         Excellent communication & interpersonal skills

Areas of Experience – Real Estate Services

·         Finance and accounting

·         Customer administration

·         Business analytics

Business Development Manager- Financial Services (NYC/BOSTON)

Our client, a global publically traded company with operations in over 10 countries serving clients in over 50 countries in the BPO/ITO space is hiring a Business Development Manager to support their Financial Services clients. The incumbent will work on helping to improve the performance of customers’ operational processes and expand on the partnership.

Key Responsibilities

·         Work with clients to uncover business needs and objectives, develop strategies, and identify/implement appropriate solution to help achieve client goals.

·         Develop broad industry knowledge in terms of trends, challenges, best practices etc.

·         Ultimate responsibility for Account governance

·         Understand clients business and generate ideas to enhance client performance. 

·         Build trust, credibility, and client referrals. 

·         Achieve client targets within the context of the underlying opportunities.

·         Work with business development, solutions, and technology teams to develop sales proposals. 

·         Balance client demands with participation in broader organizational initiatives. 

·         Coach and mentor delivery leadership and account management teams

·         Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

·         Proactively assesses, clarify, and validate customer needs on an ongoing basis.

·         Liaise with Industry bodies and institutions to bring in global best practices and build a brand.

Skills/Experience

·         10 - 15 years of experience in client facing roles

·         8+ year’s account management experience; Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).

·         Bachelor’s Degree or higher education credentials

·         Having a background in Technology is a plus but not essential

·         Ability to manage, support, develop and coordinate the actions of the assigned solutions teams

·         Experience in Insurance, Real Estate, Healthcare, Financial Services, logistics or similar  services industry is essential.

·         Extensive knowledge and experience in consulting, building shared services in distributed  delivery model is desired.

·         Demonstrated track record of building client relationships, development business and providing quality service 

·         Ability to interact with C-Suite level executives with proven global expertise and perspective

·         Must be able to travel domestically and internationally to cover global client sites  

·         In-depth knowledge of the ITO/BPO Industry 

·         Strong business acumen with excellent negotiation skills and an ability to conceptualize and sell ideas.

·         Strong mediation and conflict management skills

·         An ability and experience to manage accounts globally is a must, overseas work experience would be a plus

·         Strong organizational, multi-tasking, time-management and analytical skills.

·         Excellent communication & interpersonal skills

Areas of Experience – Financial Services

·         Securities processing

·         Investment account administration

·         Fund administration and portfolio management

FILLED | Account Manager for staffing firm in Los Angeles

Our client is a global provider of IT staffing services and the second largest in North America.  We are seeking a technical account manager for their Silicon Valley and Peninsula office locations.

Job Description:

• Ability to be a team player.
• Manage tactical opportunities into become long term strategic opportunities to consistent territory growth over 20% year over year.
• Achieve sales objectives primarily through sales to new customers and also through sales of additional services to existing customers.
• Ability to develop a new account base, establish relationships, and close viable business opportunities.
• Discover client business needs and propose appropriate technology solutions.
• Develop and maintain a high level of knowledge about products and service solutions from company
• Provide excellent service to ensure client satisfaction.
• Must be a competitive, high achiever, who is persistent, overcoming obstacles, competition, or setbacks.

Required Skills / Experience:

• Minimum 2 years sales experience (preferably tech) required
• Highly motivated and able to work independently.
• Creative problem solver.
• Excellent written and verbal communication skills with an emphasis on persuasion and presentation abilities.
• Excellent telephone skills.
• Should have a high level understanding of MS Office (Word, Excel, Outlook)
• Ideal candidates will have a basic understanding of various technologies and IT verbiage.

Technical Account Manager for SaaS company

This position will be part of a Customer Engagement team.  That team is responsible for implementing, keeping and growing our client relationships.  We work to foster customer loyalty by ensuring that our customers fully utilize the value of our solutions and services and ensuring we deliver those services with high quality.

Your primary role is to work directly with clients to help provide business, functional and technology solutions; identify and build out client specific requirements for integrations and custom functionality on the software platform, then monitor and drive the implementation of those within the company and client organizations.  The position must facilitate and lead business process design/ redesign workshops while effectively establishing and managing customer/ stakeholder expectations.

The ideal candidate will have a few years’ experience with a technology consulting firm with roles focused on delivering technology-based projects for financial services clients.

Roles and Responsibilities

·    Establishes personal rapport with customers and other persons in a position to understand requirements

·    Analyze the business needs of the customers and stakeholders by identifying potential problems and proposing solutions.

·    Translate business requirements from the customer into functional and high level technical specifications, keeping in mind the technical and functional integrity of the application.

·    Manage client implementations through building and managing project plans, project governance internally and with client, and risk/issues logs, etc.

·    Support the development team to provide effective technical enhancements or solutions and work across operations, IT and administrative staff to ensure successful implementation of the client program/change

·    Validate the implemented solution against the functional specifications and as inspector to ensure that the project will match the business requirements

·    Communicate with business users related to the existence and use of delivered system functionality and current enhancements by providing product, service, or equipment-related technical and engineering information

·    May also help manage client relationships: Ensure that all of our clients’ needs are understood and addressed in the specifications so that client satisfaction and revenue are maximized and issues and risks are minimized immediately and for the long term

·    Develop subject matter expertise in the company’s products, systems, and processes in order to effectively sell, explain and implement our company’s capabilities

Qualifications

·    5+ years’ experience in developing software requirements in client facing environments

·    Solid experience in relationship building

·    Ability to understand customer needs and technical requirements

·    Engineering/programming background preferred

·    Must understand business, functional and technical lingo with the ability to change content and style based on target audience

·    Prior experience in business process modeling and design, eliciting use-cases and scenarios.

·    Excellent oral and written communication skills

·   Solution-oriented, proactive approach coupled with practical knowledge of execution in a high-growth environment

·   Ability to manage time effectively

·    Bachelor's degree in Engineering, Computer Science, Business and/or other related field

·    Strong analytical, coordination, and documentation skills

·    History of meeting/exceeding deadlines and delivery high quality results

·    Experience with Microsoft Word, Project and Excel and other common productivity software

·   Must have worked with geographically dispersed teams