FILLED | SVP Client Relations for a PR firm in San Francisco

We are searching for a great personality to join our dynamic PR Agency client.  This role requires a high EQ, and the ability to support client relationships.

Job Purpose

• To provide strategic counsel for clients and manage client relationships
• To interface with all levels of staff regarding organization and to reinforce core values/guiding principles of the agency 
• To maintain big picture perspective, contributing to the overall growth of the company
• To develop and maintain an active pipeline of new business prospects

Duties and Responsibilities

• Provides strategic counsel to clients across a variety of practice groups
• Manages significant accounts, develops account budgets, negotiates budgets with clients
• Develops, manages and/or reviews communications and media strategies
• Manages overall quality of account staff work and client satisfaction levels
• Develops and manages internal budgets
• Leads internal/client meetings and conference calls
• Manages billing process; including review of prebills, budget management, timely entry of timesheets, and establishment/accomplishment of profitability goals
• Promotes, reinforces and upholds our client's core values
• Coaches/mentors account staff
• Participates in overall firm management, staff recruitment, training, hiring and supervision
• Demonstrates a significant proficiency in new business
• Actively participates on executive team
• Bills 60-80 hours of client work per month

Qualifications

• BA or BS in related field required
• Requires 10-12+ years of public relations, marketing or related experience
• Big picture perspective
• Senior strategist sought out by clients to provide counsel
• Knowledgeable on industry and related areas
• Experienced, solid multi-tasker
• Creative problem-solver 
• Strong writer with excellent presentation skills

FILLLED | Sales Manager with experience in Real Estate Services

We are searching for an New Business Development Manager to support the Real Estate Services rm for our global publically traded company.  Our client has  operations in over 10 countries serving clients in over 50 countries in the BPO/ITO space is looking for Account Directors.

The incumbent will work on helping to improve the performance of customers’ operational processes and expand on the partnership.

Key Responsibilities

·         Work with clients to uncover business needs and objectives, develop strategies, and identify/implement appropriate solution to help achieve client goals.

·         Develop broad industry knowledge in terms of trends, challenges, best practices etc.

·         Ultimate responsibility for Account governance

·         Understand clients business and generate ideas to enhance client performance. 

·         Build trust, credibility, and client referrals. 

·         Achieve client targets within the context of the underlying opportunities.

·         Work with business development, solutions, and technology teams to develop sales proposals. 

·         Balance client demands with participation in broader organizational initiatives. 

·         Coach and mentor delivery leadership and account management teams

·         Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.

·         Proactively assesses, clarify, and validate customer needs on an ongoing basis.

·         Liaise with Industry bodies and institutions to bring in global best practices and build a brand.

Skills/Experience

·         10 - 15 years of experience in client facing roles

·         8+ year’s account management experience; Business Process Outsourcing projects, large IT-outsourcing projects or complex IT-solutions (multi-million dollar projects).

·         Bachelor’s Degree or higher education credentials

·         Having a background in Technology is a plus but not essential

·         Ability to manage, support, develop and coordinate the actions of the assigned solutions teams

·         Experience in Insurance, Real Estate, Healthcare, Financial Services, logistics or similar  services industry is essential.

·         Extensive knowledge and experience in consulting, building shared services in distributed  delivery model is desired.

·         Demonstrated track record of building client relationships, development business and providing quality service 

·         Ability to interact with C-Suite level executives with proven global expertise and perspective

·         Must be able to travel domestically and internationally to cover global client sites  

·         In-depth knowledge of the ITO/BPO Industry 

·         Strong business acumen with excellent negotiation skills and an ability to conceptualize and sell ideas.

·         Strong mediation and conflict management skills

·         An ability and experience to manage accounts globally is a must, overseas work experience would be a plus

·         Strong organizational, multi-tasking, time-management and analytical skills.

·         Excellent communication & interpersonal skills

Areas of Experience – Real Estate Services

·         Finance and accounting

·         Customer administration

·         Business analytics