Our client is a global publically traded company with operations in over 10
countries serving clients in over 50 countries in the BPO/ITO space. We are looking for a Business Development Manager to help drive new business to their Healthcare BPO pratice. The incumbent will work on helping to improve the performance of
customers’ operational processes and expand on the partnership.
Key
Responsibilities
·
Work with clients to uncover business needs and objectives,
develop strategies, and identify/implement appropriate solution to help achieve
client goals.
·
Develop broad industry knowledge in terms of trends, challenges,
best practices etc.
·
Ultimate responsibility for Account governance
·
Understand clients business and generate ideas to enhance client
performance.
·
Build trust, credibility, and client referrals.
·
Achieve client targets within the context of the underlying
opportunities.
·
Work with business development, solutions, and technology teams
to develop sales proposals.
·
Balance client demands with participation in broader
organizational initiatives.
·
Coach and mentor delivery leadership and account management
teams
·
Proactively lead a joint company-strategic account planning
process that develops mutual performance objectives, financial targets, and
critical milestones.
·
Proactively assesses, clarify, and validate customer needs on an
ongoing basis.
·
Liaise with Industry bodies and institutions to bring in global
best practices and build a brand.
Skills/Experience
·
10 - 15 years of experience in client facing roles
·
8+ year’s account management experience; Business Process
Outsourcing projects, large IT-outsourcing projects or complex IT-solutions
(multi-million dollar projects).
·
Bachelor’s Degree or higher education credentials
·
Having a background in Technology is a plus but not essential
·
Ability to manage, support, develop and coordinate the actions
of the assigned solutions teams
·
Experience in Insurance, Real Estate, Healthcare, Financial
Services, logistics or similar services industry
is essential.
·
Extensive knowledge and experience in consulting, building
shared services in distributed delivery
model is desired.
·
Demonstrated track record of building client relationships,
development business and providing quality service
·
Ability to interact with C-Suite level executives with proven
global expertise and perspective
·
Must be able to travel domestically and internationally to cover
global client sites
·
In-depth knowledge of the ITO/BPO Industry
·
Strong business acumen with excellent negotiation skills and an ability
to conceptualize and sell ideas.
·
Strong mediation and conflict management skills
·
An ability and experience to manage accounts globally is a must,
overseas work experience would be a plus
·
Strong organizational, multi-tasking, time-management and
analytical skills.
Areas of Experience - Insurance Services/ Healthcare Services
·
Policy administration
·
Claims services
·
Broking services
·
Workers’ compensation
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